Frequently Asked Questions
Will it fit my phone and daily gear?
Yes. The pouch is designed to comfortably fit large smartphones, wallets, licences, glasses, notepads and other daily essentials — all secured and protected from dust, sweat and site conditions.
Is it genuinely tough enough for real work sites?
Absolutely. It’s made with durable materials and heavy-duty components designed to handle dust, movement, sweat and long days on site — without slowing you down.
Where are you located?
Our head office is located in Gold Coast, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is the bag comfortable to wear all day?
Yes. The Tradie Pouch is designed for all-day comfort, featuring a soft breathable mesh backing and an adjustable strap for a secure fit. Once you start wearing it, most tradies barely notice it — it simply becomes another everyday site essential, just like your hard hat or safety glasses.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@tradiepouch.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.